Privacy Policy

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The Butcher Shop & Grill (“we”) is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

What we collect

Enquiry forms: your name, email, phone number and message, plus your IP address. Online orders (when enabled): billing, delivery and payment details. Analytics cookies: usage data.

Why we collect it

To respond to enquiries and reservations, fulfil orders, and improve the site. Our lawful basis is your consent and/or the performance of a contract.

Retention

Enquiry submissions are automatically deleted after 24 months. Order data is kept as required by law.

Your rights

You may request access, correction or deletion of your information, or object to processing, by contacting our Information Officer (see the PAIA & Information Officer page).

Third parties

We use DinePlan (reservations), Google Maps and Google Analytics. These process limited data under their own policies.